Legal Documents

Heya baji Privacy Policy – Our Commitment to Protecting Your Data

All policies regarding the collection, use, and protection of your personal data on heya baji are clearly explained here. We believe transparency is the foundation of trust.

SSL Encryption
256-Bit Protection
Data Is Never Sold
No Third-Party Sales
Your Controls
Delete Anytime
Last Updated: 1 January 2026
Language: Bengali (bn-BD)
Applicability: All heya baji Members
Contact: support@heyabaji.net

Important: By using any heya baji service, you confirm that you have read and agreed to this Privacy Policy. Protecting your data is a responsibility we take seriously.

Introduction

About heya baji's Privacy Policy

Heya baji is a trusted online gaming and betting platform in Bangladesh. We are committed to treating our members' privacy with the utmost respect. This Privacy Policy explains what information heya baji collects from you, why it is collected, and how it is used and protected.

We want to be clear — your personal data is never sold to third parties. Data is collected solely to improve our services and meet legal obligations. heya baji adheres to international data protection standards.

This privacy policy applies to the heya baji website and all its associated services. The policy may be updated at any time, and any changes will be published on this page.

Data Collection

What Information We Collect

Various types of information are collected when you register and use heya baji's services. Full details are outlined below:

Data Type Details Purpose
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email address, mobile number Account Communication & Security
Financial Information Payment methods, transaction history Deposit/Withdrawal Processing
Device Information IP address, browser, device model Security & Fraud Prevention
Usage Data Gaming activity, betting history, session data Service Improvement & Personalization
Location Data Approximate geographic location (IP-based) Regulatory Compliance

heya baji never stores your password in plain text — it is always kept in encrypted form.

Collection Methods

How Data Is Collected

Heya baji collects data through several methods. We are committed to keeping you informed about each of them.

  • Registration Form: Information you voluntarily provide when creating an account.
  • KYC Verification: Documents uploaded to verify identity and confirm age.
  • Transaction Details: Data recorded automatically during deposits and withdrawals.
  • Cookies & Tracking: Technical information collected automatically while you use the website.
  • Support Contact: Information you share with us via live chat or email.
  • Third-Party Verification: Data from authorized verification services as required by law.
Data Usage

How Your Information Is Used

Heya baji uses collected data only for defined, legitimate purposes. No information is ever used outside its intended scope.

  • Account Management: To create, maintain, and secure your account.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Financial Transactions: To securely process deposits and withdrawals.
  • Service Improvement: To analyze user experience and improve the platform.
  • Relevant Contact: To keep you informed about promotions, bonuses, and important updates.
  • Legal Compliance: To comply with directives from regulatory authorities.
  • Security Monitoring: To detect and prevent suspicious activity.
  • Responsible Gaming: To monitor gaming behavior and identify potentially harmful patterns.

Promotional Communications: You can opt out of heya baji's promotional emails or SMS at any time. Simply contact support or update your preferences in your profile settings.

Data Sharing

Who Your Information May Be Shared With

Heya baji never sells your personal data. However, information may be shared in certain specific circumstances:

  • Payment Processors: Data required to process transactions with payment providers such as Mobile Pay, Nagad, or Rocket.
  • KYC Services: With approved third-party services for identity verification.
  • Legal Authorities: Information required to comply with court orders or government directives.
  • Security Investigation: To assist in the investigation of fraud or criminal activity.
  • Business Transfer: In the event of a company merger or acquisition.

All third parties with whom data is shared are contractually bound to uphold heya baji's privacy standards.

Security

Our Technical Measures for Data Protection

Heya baji uses industry-leading technology to keep your data secure. We believe it is our responsibility to be fully transparent about our security practices.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Firewall Protection: Robust firewalls are in place to prevent unauthorized access.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
  • Regular Audits: Regular security team reviews and penetration testing.
  • Restricted Access: Only authorized personnel are permitted to access your data.
  • Incident Response: An active response plan is in place to act quickly in the event of a security breach.

Keep your password and login credentials safe. heya baji will never ask for your password via email or phone.

Retention Period

How Long We Keep Your Data

Heya baji does not retain data longer than necessary. Retention periods are determined based on legal requirements and the nature of the service.

  • Account Information: For the duration your account is active, and up to 5 years after closure as required by law.
  • Financial Transactions: A minimum of 5 years for legal and regulatory requirements.
  • KYC Documents: 5–7 years after verification, as required by law.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Log & Session Data: Typically between 90 days and 1 year.
Your Rights

Your Data Rights

You have full control over your data on heya baji. Send any request to support@heyabaji.net.

1
Right to Access

You can request to know what information heya baji holds about you.

2
Right to Correct Your Data

You can request corrections to any inaccurate or outdated information.

3
Right to Erasure

You may request deletion of your data under certain circumstances.

4
Right to Restriction of Processing

You can request that we limit the processing of your data in certain circumstances.

5
Right to Data Portability

Right to receive your data in a machine-readable format.

6
Right to Object

Right to object to marketing communications or specific types of processing.

Minor Protection

Protection of Children & Minors

Heya baji strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect data from minors.

  • Age is verified at the time of registration.
  • Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
  • If you believe your child has created an account on heya baji, please contact us immediately at support@heyabaji.net.
Policy Changes

Privacy Policy Update Process

Heya baji may update this privacy policy when necessary. Any changes will be published on this page, and for significant updates, a notice will be sent to your registered email address.

  • The "Last Updated" date at the top of the page always reflects the most recent changes.
  • Continued use of the site after any updates constitutes acceptance of the revised policy.
  • We encourage you to review this page periodically.
Contact

Privacy Contact

For any questions or requests regarding this privacy policy or your personal data, please reach out to the heya baji support team.

Email Support
support@heyabaji.net
Live Chat
Active 24/7 — accessible from any page on the site

Why heya baji's Privacy Policy Is Different

We don't just talk — we deliver

🔒
Full Encryption

Every transaction and piece of personal data on heya baji is protected with 256-bit SSL encryption. No hacker or third party can access your information.

🚫
Data Is Never Sold

Heya baji never sells your personal data to third parties. Your name, phone number, and email will never be passed to advertisers — that's our commitment to you.

🎛️
Your Controls

You have full rights to view, correct, or delete your data on heya baji. Submit a request to our support team and it will be handled promptly.

🛡️
Regular Security Audits

Heya baji's security team conducts regular system reviews. Any vulnerabilities identified are resolved promptly.

📋
Transparent Policy

Heya baji's privacy policy is written in plain, straightforward language. No hidden clauses. What you read is exactly what we follow.

⚡
Fast Response

Heya baji aims to respond to all privacy-related requests within 48 hours. Your concerns matter to us.


Privacy FAQs

Our Most Frequently Asked Questions

Absolutely not. heya baji never sells your personal information to third parties. Your data is used solely to operate our services, meet legal obligations, and maintain security.

Yes, you can request deletion of your data at any time. However, certain information — such as financial transaction records — may be required by law to be retained for a specified period. Send your request to support@heyabaji.net.

Your KYC documents (national ID, passport, etc.) are stored on encrypted servers. Only authorized personnel may access them when necessary. Documents are never shared with third parties without your permission.

heya baji uses your IP address to determine your approximate location. This is primarily for regulatory compliance (blocking access from restricted regions) and security purposes. Your precise GPS location is never collected.

Yes, at any time. Click the "Unsubscribe" link at the bottom of any email or contact us at support@heyabaji.net. Please note that critical account security emails (such as login alerts) cannot be turned off.

🔐 Your Data Is Safe – Join with Confidence

Register with heya baji and enjoy a fully secure gaming experience

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